The institution ensures that users have access to regular and timely instruction in the use of the library and other learning/information resources.

Compliance Judgment:  In compliance


East Carolina University (hereafter, ECU or the institution) has two major libraries: J.W. Joyner Library (on the main campus) and William E. Laupus Health Sciences Library (on the campus of ECU’s Brody School of Medicine). The narrative first addresses Joyner Library’s compliance with this standard, followed by the compliance narrative for the Laupus Health Sciences Library.

Joyner Library

Joyner Library’s Instructional Services program supports the ECU mission through provision of educational support and service to the campus community using the Information Literacy Competency Standards for Higher Education defined by the Association of College and Research Libraries (ACRL).  Student instruction is primarily course-related, research process-oriented, and hands-on.  Distance education (DE) students as well as on-campus students are served through the program. Joyner Library also provides regular and timely instruction to faculty, staff, and community patrons and makes special provisions for persons with disabilities.  

1.  Program Description

Types of Instruction

Working closely with faculty, Joyner librarians provide synchronous and asynchronous library instruction to graduate and undergraduate students.  Synchronous instruction methods include program-integrated sessions, course-integrated sessions, orientations, workshops, outreach events, and one-on-one research assistance.  Asynchronous methods include embedded librarians (librarians who work closely with teaching faculty in their courses, providing a library resource to students throughout the course of the entire semester), Library 101: Introduction to Research, Graduate 101, LibGuides, online tutorials, and virtual tours.

Program-integrated library instruction currently is provided for the Freshman Seminar (COAD 1000), English (ENGL) 1100, and ENGL 1200.  Librarians and faculty collaborate to develop standardized library instruction curricula that provide students in these programs with a broad and stable foundation of information literacy and research skills. 

Course-integrated instruction by library personnel consists of instruction sessions requested by individual faculty members to teach students about resources and research methods specific to their discipline and/or meet the needs of assignments or projects.  Course-integrated instruction is provided to undergraduate and graduate students at many levels including introductory courses in the major, research methods courses at the undergraduate and graduate levels, introductory graduate courses, and thesis/dissertation research.  The Joyner Library Instruction Classes 2008-2011 spreadsheet and Spring 2012 update display courses taught.

Group orientation sessions are provided to new, transfer, graduate, and international students and for students in specific degree programs.  The general orientation sessions introduce key library services with an emphasis on the Ask a Librarian service.  Specific degree program orientations, such as business, engineering, and social work, focus on resources in their specific areas.  Librarians conduct workshops for graduate students, faculty advisors, and graduate program directors on topics such as electronic thesis and dissertation preparation and copyright issues. 

Librarians travel to Wells Fargo Partnership East sites and other locations in eastern North Carolina to provide instruction sessions for cohorts of DE students.  Librarians also conduct synchronous and asynchronous course-integrated instruction sessions at the request of faculty teaching DE courses and create and post instructional materials in Blackboard (Blackboard (Bb) is a virtual learning environment that enables instructors and students to share learning resources electronically, communicate and collaborate, and evaluate student progress).  Involvement in Blackboard and other course management systems can extend to ongoing participation in: online discussion groups, follow-up postings or e-mails to clarify areas where students have questions, and individual or group consultations.  The Distance Education web page informs distance education students of the multiplicity of available learning resources and facilitates individual and point-of-need learning by directing students to a variety of online instruction services, including LibGuides, a podcast called Research First Aid, online tutorials, and How Do I guides.   Comparison of 2009 LibQUAL+ Survey Results from DE and on-campus students indicates that DE students can competently and effectively use appropriate library resources.

Joyner Library is an active participant in the university’s new faculty orientation program.  The library component provides an opportunity for new faculty to learn about the library’s physical arrangement and departments, the subject liaison program, the varied instruction program and other services, and the library’s unique collections.  In addition, Joyner Library regularly provides workshops aimed at faculty on products such as Refworks and ArtStor.  Librarians also provide instruction and advice on publishing alternatives, copyright concerns, and other scholarly communication topics.  In cooperation with the Office for Faculty Excellence, the library provides training sessions for faculty who are teaching distance education courses.

Research consultations and individual reference interactions are important ways in which instruction in the use of the library and other learning/information resources is provided to all constituencies.  Individual instruction to DE and campus students, faculty, staff and community patrons is provided through the Ask a Librarian service which is available in person at the main reference desk, and by telephone (including a toll free number), instant message, e-mail, or text message.  The service is staffed by library faculty, staff, and graduate students Sunday-Saturday for 97 hours a week.  A link to NC KNOWS, a chat service staffed by librarians throughout North Carolina, is provided for patrons who need assistance when the reference desk is closed.  Reference services and research consultations are also provided by librarians and staff in the Teaching Resources Center (TRC), Music, North Carolina Collection, Interlibrary Loan, Archives, and Manuscripts and Rare Books service areas of Joyner Library.  During the 2010-11 academic year, 41,197 reference sessions were provided.  Joyner Library Statistics for additional years are available.  In addition, instructional tours are provided regularly to K-12 classes, media specialists, professional organizations, clubs, staff groups, and others interested in learning about Joyner Library’s resources and services.

LibGuides, online tutorials, and virtual tours also support face-to-face and online instruction to constituencies.  Librarians have developed more than 175 LibGuides for specific classes.  A typical LibGuide provides: information about and links to relevant print and online sources, information about the research process, contact information for a subject area specialist, ways to get help, and information about general library services.  An extensive series of subject-based LibGuides is also available for online and self-directed learning by students, faculty, staff and the public.   There were 97,972 views of the LibGuides in 2009, 188,699 views in 2010, and 146,822 views in 2011. 

2.  Facilities

Joyner Library has four instruction classrooms. Two of the rooms have ceiling-mounted projectors, 26 to 28 computers, large permanent screens, and Sympodiums.  Adjustable tables in the instruction rooms ensure that the computers are accessible to persons with mobility challenges.  Specific information is provided for users with disabilities on the Joyner Library Disability Services page. Another room is set up for seminar-style classes, with a Smartboard, ceiling-mounted projector, and twenty laptops.  A classroom in the TRC of Joyner Library has a Smartboard and seating for 38 people.  Classes in the Music Library are often taught in its technology lab. Librarians teaching DE classes use the Global Classroom when appropriate, but often conduct sessions from their own computers, using Centra, Blackboard, web cameras, Camtasia, YouTube, and other technologies.

JAWS screen reading software, (a computer screen reader program that allows blind and visually impaired users to read the screen either with a text-to-speech output or by a Refreshable Braille display), is present on the computers in the instructional classrooms.  Classes that accommodate other special needs can be arranged upon request.

3.  Availability of Instruction and Scheduling

Faculty may request instruction using the general online instruction request form.  The form also includes an option for DE instruction.  General instruction classes are generally taught by members of the Research & Instructional Services Department and are scheduled within two business days of receiving a request.  Targeted instruction sessions can also be scheduled with Music, North Carolina Collection, Archives, Manuscripts and Rare Books, and TRC librarians. Information as to how to schedule these sessions is provided on the library website.  The availability of instruction services and the type of services offered are publicized regularly via e-mails to ECU faculty in the Joyner Library e-newsletter, on the library website, at liaison meetings with departmental faculty, and during new faculty orientation sessions.  As noted above, individual instruction from reference staff is available to all users 97 hours a week.

4.  Assessment of Library Instruction

As documented in the Joyner Library Freshmen Classes TracDat Assessment Report and the Joyner Library Upper-Level TracDat Assessment Report,  student learning outcomes related to library instruction are assessed through formative and authentic assessment techniques.  Library skills instruction programs are assessed through senior and graduate student exit survey questions, research consultation evaluations, and faculty evaluation of Joyner Library Instruction.  LibQUAL+ also provides feedback related to instruction, particularly through benchmarking information literacy responses against peers (2009 LibQUAL+ Comparisons:  Information Literacy and 2011 LibQUAL Information Literacy Comparisons).  Librarian teaching competency is assessed through a peer review checklist of content and method of instruction.  Additional information about assessment activities is included in the narrative for Comprehensive Standard and the Assessment Summary for 3.8.2.

5.  Promoting Excellence in Undergraduate Research

Joyner Library plays a leadership role in promoting and recognizing excellence in undergraduate research and writing.  Since 2000, the library has created three competitive awards for students.  All are administered by the library.  The W. Keats Sparrow Writing Award recognizes excellence in research and writing by students in English 1100 and 1200 composition classes.  Three awards are given annually for first, second, and third place.  The winning papers are published in Pirate Papers:  A Collection of Student Writing from English 1100/1200, a required course text, and are used as models for other students to emulate.  The Rhem-Scharzmann Prize for Recognition of Student Research recognizes outstanding research papers written by sophomores, juniors, and seniors.  Papers can be in any field of study, but must be based largely on primary sources held by Joyner Library’s Special Collections Department.  The Michael F. Bassman Honors Thesis Award recognizes excellence in research and writing by students in ECU’s Honors College.  The winning thesis is included in ECU’s institutional repository, The ScholarShip.

Laupus Health Sciences Library

Educational Program’s Mission and Vision

Mission: Through collaboration with ECU affiliates and providing access to resources and instructional opportunities, we will foster lifelong learning, professional growth and the change necessary for the provision of quality healthcare.

Vision: Members of the Division of Health Sciences at East Carolina University will have experience with evidence-based, information-seeking skills that can be applied to lifelong learning through their exposure to Laupus librarians and staff.

Laupus Library’s Educational Program supports ECU’s mission by providing regular and timely access to resources and instructional opportunities for students and faculty in the Division of Health Sciences. 

1. Program Description

Education programs for users of Laupus Library are provided by the library’s Information Services Department.   Information Services is comprised of six full-time faculty liaison librarians and one thee-quarter time faculty support position.  Each of these liaison librarians is assigned to a specific college or school, and through the embedded nature of the Liaison Program, each builds strong working relationships with the teaching faculty in these disciplines.  Targeted education is delivered throughout the semester to classes or student cohorts. In addition, all faculty liaisons teach “drop-in” classes that take place in Laupus Library and are available for ECU affiliates

The Eastern Area Health Education Center (AHEC) librarian provides library instruction to health care providers at their home institutions throughout the region.  Instructional sessions include formal classes on researching and evaluating the medical literature and introductions or demonstrations to specific library resources.

Each year Laupus Library takes part in a program that provides library orientation and instruction for local high school students to enable them to find and identify quality health information.  The purpose is to encourage students to pursue their interests in the field of health.

Instructional services, class schedules, and methods vary from brief orientation sessions to more formal and in-depth instruction in literature searching and analysis skills.  Classes are held in the library’s classrooms.  Instruction is conducted as part of regular face-to-face class meetings, or synchronously or asynchronously in online classes to support DE students.  Faculty can request a class on a specific resource or related to a student research project.  Librarians have found that reaching our populations at the point of need is the most effective way to deliver library skills instruction.

DE students receive library instruction and information about resources via online video tutorials, help sheets, webpages, LibGuides, Twitter, and department listservs; other forms of instruction are available for use by both on-campus and DE students.   Librarian assistance is available via chat and email.

Special needs classes can be arranged upon request through the Assistive Technology Center in the library’s computer lab which offers a computer on an adjustable-height desk, has screen-reading software installed, and has a video magnifier attached. Additionally, Windows® runs on the majority of ECU’s public computers and has built in features that allow for: magnifying of content on the screen, narrating, and speech recognition. Most public computers also have an on-screen keyboard.

Various types of instruction are employed, including: large-group new student orientations, formal lectures sequenced as regular parts of the class curriculum, one-on-one and group consultations, and in-library classes.  Laupus Library Annual statistics for usage are available.

Under the leadership of the Assistant Director for User Services, the Laupus Library Education Committee plans, coordinates and evaluates the education program of the library.  This committee is made up of Information Services Liaison Librarians and staff from the Multimedia & Technology Services department.  This committee oversees and reviews evaluations of instruction programs and makes recommendations to modify programs to meet student needs.

Library Instruction Options available to User Groups at Laupus Library:

 Services for Undergraduate, Graduate, and Distance Education Students

Database instruction (MEDLINE, Cinahl, etc.)

Citation styles (APA formatting)

Evidence-based medicine searching


 Types of Service offered Clinicians

Searching: PubMed, Ovid, PsychINFO, evidence-based reviews


Locating Full Text

Orientation to the library’s homepage and resources

Evidence-Based Medicine searching

Literature searching instruction at Grand Rounds (informal)


Faculty – Instructional and Research Options

Database Instruction (MEDLINE, Cinahl, etc.)


Creation of LibGuides 


Services available to the regional Community – ECU Preceptors, Community Health Providers in 23 Counties of eastern North Carolina

o         Ovid databases

o         EBSCO databases, an information agent providing consultative services and technology for managing and accessing quality content

o         StatREF full text e-books

o         PubMED, Centers for Disease control and Prevention (CDC), other government free access databases and Internet resources

o         AHEC Digital Library electronic resources

Laupus Library Facilities

a.  Computer
Classroom – A 32-seat computer classroom supports the library’s instructional services program and is available for use by the Division of Health Sciences faculty, staff, and students. This classroom is equipped with 32 laptops, a smart podium, black and white laser printer, and a dual projection system to assist with presentations and instruction. The classroom is available for meetings, collaborative work sessions, seminars, lectures, tutorials, and training classes.


b.  A 30-seat classroom on the 3rd floor was constructed in 2011 to create more instructional space. 


c.  Teleconference Classroom – This space is available for groups and classes and can accommodate a variety of activities and room configurations including teleconference, web-based meetings or instructional sessions, or face-to-face classes.  The room can also be used by liaison librarians or teaching faculty to record class sessions or instructional videos for posting online or for peer review of teaching skills.

3.  Availability of
Laupus Library instruction

Instruction on searching skills, bas
ic library skills, bibliography construction, evidence-based searching, style manual formatting, and specialized class specific needs, as well as quick library orientations and tours, are available upon request year-round and in formats for both DE students and on campus students.

Drop-in classes on a variety of library services and resources are also scheduled in Laupus Library throughout each semester.

4.  Assessment

Laupus Library class evaluation by students and peer evaluation of instructors form the core of the library’s assessment of its instruction program.  The Graduating Senior Survey and the American Association of Medical Colleges Senior Survey also provide data used in assessment, as does the Information Control dimension of the LibQUAL+ survey.  Additional information about assessment activities is included in the narrative for Comprehensive Standard and the Assessment Summary for 3.8.2.


Reference Title


2009 LibQUAL Information: Literacy Comparisons

2009 LibQUAL Information Literacy Comparisons


2011 LibQUAL Information Literacy Comparisons

2011 LibQUAL Information Literacy Comparisons

Ask a Librarian

Ask a Librarian - Joyner Library


Comparison of 2009 LibQUAL+ Survey Results: DE vs On-campus

Distance Learning LibQUAL comparison

Disability Services

Disabilities Services

Distance Education

Distance Education

ECU Libraries Assessment Summary for Comprehensive Standard 3.8.2

Assessment Summary for 3.8.2

Faculty Evaluation of Joyner Library Instruction

Faculty Evaluation


How Do I ….

How Do I

Information Literacy Competency Standards for Higher Education

Information Literacy Competency Standards for Higher Education _ Association

Instructional Services (Joyner)

Instructional Services

Instruction Request Form

Instruction Request Form

Joyner Library e-Newsletters

4-25-2012 9-47-15 AM


Joyner Library Freshmen Classes TracDat Assessment Report

2010-11 TRAC Dat - Freshmen Classes

Joyner Library Instruction Classes 2008-2011 Spreadsheet

Joyner Lib Instruction Classes 2008-2011

Joyner Library Statistics

Joyner Library Stats


Joyner Library Upper-Level TracDat Assessment Report

2010-11 TRAC Dat - Upper Level

Laupus Library Class Evaluation Form

Laupus Library Class Evaluation

Laupus Library Educational Program Mission and Vision

Laupus Library Education Program's Mission and Vision

Laupus Library Statistics

Laupus Library Statistics




LibGuides by Class

LibGuides by class


LibGuides by Subject

LibGuides - Guides by Subject

Library Instruction Curriculum

Library Instruction Curriculum

Online Tutorials

Online Tutorials

Research Consultation Evaluation Form

Research Consultation Evaluation Form

Spring 2012 Joyner Instruction Statistics

Spring 2012 Joyner Instruction Statistics


Wells Fargo Partnership East

Wells Fargo Partnership East Homepage