The institution provides a sufficient number of qualified staff–with appropriate education or experiences in library and/or other learning/information resources–to accomplish the mission of the institution.


Compliance Judgment:  In compliance

Narrative   

East Carolina University (hereafter, ECU or the institution) has two major libraries: J. W. Joyner (on the main campus) and William E. Laupus Health Sciences Library (on the campus of ECU’s Brody School of Medicine).

Joyner and Laupus Libraries

The Joyner and Laupus Libraries have a sufficient number of qualified staff to provide the information/learning resources and services needed to accomplish the mission of the university.  Located on the main academic campus, Joyner Library is directed by Jan Lewis, Interim Dean of Academic Library and Learning Resources.  Academic Library Services is the official unit name for Joyner Library.  Located on the university’s medical school campus, the William E. Laupus Library serves the specialized needs of the academic health sciences community and is directed by Dr. Dorothy A. Spencer, Associate Vice Chancellor for Communication & Information Resources for the Division of Health Sciences.

Joyner Library employs 38 librarians with faculty rank, two EPA (exempt from the State Personnel Act) non-faculty professionals, 70 SPA (subject to the State Personnel Act) paraprofessional employees, and several additional temporary staff who work as security guards. Joyner Library also employs approximately 7 Full Time Equivalent (FTE) graduate students and 20 FTE undergraduate students each semester.  In FY 2011, personnel costs for EPA, SPA, and temporary employees totaled approximately $5,242,000, excluding benefits.  Graduate student costs were approximately $140,700, while costs for undergraduate students, (excluding those who received work-study funds), were $325,000.  All librarians hold appropriate credentials, such as a Master of Library Science (M.L.S.) or a Master of Information Science (M.I.S.), and/or specialized degrees.  In addition, 18 of the 38 librarians have master’s degrees in a subject field, one has a Juris Doctor degree (J.D.), and two have doctoral degrees. 

Laupus Library employs 16.5 FTE professional staff (including 14.5 faculty), 41 SPA paraprofessional employees, 7 FTE undergraduate student assistants and one graduate assistant at a total annual cost of approximately $2,841,979 for FY2011. Faculty at Laupus Library hold American Library Association (ALA) accredited MLS degrees.   One professional holds a non-ALA accredited degree plus a Master of Science in nursing and one a Master of Science in museum studies.  A roster of current Joyner and Laupus Library personnel is available.  

The Academic Library Services and Laupus Library organization charts show the current allocation of faculty and staff among each library’s departments. 

All ECU library personnel are selected following established guidelines which seek to recruit highly qualified candidates while supporting the university’s goals of equity and diversity.   The EPA Recruitment Compliance Review Process, the ECU Faculty Manual and the individual Codes of Operations for Academic Library Services and Laupus Library govern the hiring of EPA faculty positions.  In accordance with the Association of College and Research Libraries’ Statement on the Terminal Professional Degree for Academic Librarians, for nearly all faculty positions, an ALA-accredited master’s degree or international equivalent in library or information science is required.  Certain positions in Special Collections, Archives and Museum Studies may require a specialized master’s degree or Ph.D. degree in history, museum studies or other closely related fields.

As shown in the faculty evaluation templates, all library personnel receive annual evaluations of their professional quality and productivity.  In addition, library faculty are also evaluated on their research and service.

Professional Opportunities

All EPA and SPA employees participate in orientation sessions upon their hiring.  Preceding the start of fall semester, all new faculty participate in a week-long orientation and professional development program.

Both Joyner and Laupus Libraries recognize the importance of ongoing professional and staff growth and training and encourage employees to take advantage of the many opportunities available: university-sponsored training sessions, ITCS training, sessions sponsored by the ECU Office for Faculty Excellence, the Brody School of Medicine Faculty Development Office, tuition waivers covering two for-credit courses per year, university-wide  lectures and events, professional development activities sponsored specifically by the two libraries, and webinars.

Joyner Library’s Staff Development Committee sponsors an annual Staff Development Day.  In addition, Joyner and Laupus Libraries support staff development provided through various library and professional groups and vendors such as Lyrasis, the Online Computer Library Center (OCLC), the American Library Association, the Medical Library Association (MLA), the Association of Southeastern Research Libraries (ASERL), Library Journal, Sirsi/Dynix, NC LIVE, and the Center for Networked Information. Webinar training is increasingly used as a source of cost effective, on-site training for both EPA and SPA personnel. 

Staff attendance at off-site workshops and conferences directly relating to their job responsibilities is supported as needed and as appropriate to fulfilling the library’s mission.  Joyner faculty members receive a travel allocation each year to help offset costs of attending professional conferences and meetings.  A spreadsheet summarizes professional development requiring travel for the last five years and provides evidence that personnel use opportunities for professional growth and training.  Upon their return from trips, personnel write and share reports summarizing what they learned and how they plan to apply it. 

Joyner Library has a mandatory faculty mentoring program for new faculty members during their first year of employment.  The purpose of the program is to facilitate the professional growth of new faculty members in service to ECU’s academic community.

Laupus Library also supports attendance by both faculty and SPA personnel at off-site professional and continuing education programs as needed and as appropriate to fulfilling its mission. Due to its small faculty size, Laupus provides informal mentoring for new faculty members in their first year of service.  Travel is often required for faculty and staff professional development.  Attached is a spreadsheet showing travel for Laupus personnel and which provides evidence of personnel embracing opportunities for professional growth and training.

Developing future leaders with good skills is an important aspect of staff development, and one of ECU’s strategic directionsLaupus Library tracks contact hours invested by faculty and staff towards improving leadership skills and attaining advanced certifications.  In 2011 library personnel devoted 134.5 hours to leadership development.  Some examples include participation in: the ECU Chancellor’s Leadership Academy, the ECU Supervisory Institute, the National Library of Medicine, the Association of Academic Health Sciences Libraries Leadership Fellows Program, the Harvard Leadership Institute for Academic Librarians (scholarship awarded), and the E-Science Boot Camp. 

Laupus Library is an institutional member of the Medical Library Association (MLA) which sponsors the Academy of Health Information Professionals, a certification and professional development program for health sciences librarians.  Laupus Library has developed performance evaluation guidelines that blend the traditional faculty evaluation elements (performance, scholarship and service) with the continuing education, research and service elements required for AHIP certification by the MLA. This blended process provides professional development guidelines for Laupus Library librarians to assist them in meeting their annual faculty performance requirements while also working toward AHIP certification and serving the needs of the academic and regional medical community.

Sufficiency of Staff to Accomplish the Mission of the Institution

The levels of staffing and staff funding for Joyner and Laupus Libraries rank favorably with peer institutions according to ASERL data. Health sciences libraries in ECU peer institutions had an average of 11 professional librarians on staff in 2010-11.  Laupus Library employed 12 professional librarians during that time, according to the statistics of the Association of Academic Health Sciences Libraries (AAHSL).

The service and educational experiences provided by Joyner and Laupus Library faculty and staff are highly rated by university students and faculty.  The LibQUAL+ survey’s Affect of Service dimension is one assessment method used to gauge user satisfaction with the quality of service they receive.  Joyner Library’s overall perceived mean score for Affect of Service in 2011 was 7.68, exceeding the overall mean value of 7.36 for all colleges and universities that administered LibQUAL+ during the same time period.  Laupus Library also administered LibQUAL+ in 2011.  Its overall perceived mean score for Affect of Services was 7.73, exceeding the overall perceived mean score of 7.71 for academic health sciences libraries.

LibQUAL+ results for libraries at ten universities known for their strong instruction and/or distance education programs were compared with Joyner Library’s 2009 results on the item “The library provides me with the information skills I need.”  Joyner Library’s rating by undergraduates was the highest of the 11 libraries compared, while its rating by graduate students was second highest.   In 2011, Joyner Library was rated higher still by both student populations.  Among the comparison group reported in the 2011 LibQUAL+ Comparisons, Joyner again was rated highest by undergraduates and tied for the highest rating by graduate students. 

ECU administers the Graduating Senior Survey (GSS) and Graduate Student Exit Survey (GSES) each year.  The most recent results available for each survey (2011) indicated that 96% of both groups rated overall library services as “Good” or “Excellent.” On a 2011 faculty survey conducted by Joyner Library, faculty rated library services as 4.58 on a scale of 1 (low) to 5 (high), up from 4.48 when the survey was last conducted in 2008.   Likewise, the service and educational experiences provided by Laupus Library personnel are consistently ranked favorably in the American Association of Medical Colleges Senior Survey

Information Technology & Computer Services

Information Technology & Computer Services (ITCS) is a centralized technology organization led by ECU’s Chief Information Officer (CIO), reporting to the Vice Chancellor of Finance and Administration. Distribution of staff is shown on the ITCS organizational chart.  A roster of the ITCS EPA leadership team is available. The ITCS Leadership team consists of directors for key areas, including Software Development Services, Infrastructure, Security, Enterprise Architecture, Academic Computing, Finance & Planning, and Administrative Services.  ITCS employs a total of 198 full-time employees and 80 students.  Of these 198, there are four FTE in the Office of the CIO, 43 FTE in Academic Computing, seven FTE in Administrative Services, an Enterprise Architect, three FTE in Finance and Planning, 90 FTE in IT Infrastructure, four FTE in IT Security, and 47 FTE in Software Development Services.

1.       Academic Computing – is responsible for providing a wide variety of services and support to faculty, students, and staff including technology-enhanced classrooms; campus computer labs and student technology support; the IT Help Desk; research and productivity tools; technology training; maintaining and supporting web applications and the university web environment; instructional technology assistance; and support of learning platforms.  Additionally, Academic Computing assists faculty and academic departments in locating, evaluating and implementing learning technologies in support of the instructional mission of the university.

2.       Enterprise Architect is responsible for creating a collaborative process for implementing IT architectural change to meet the strategic goals of ITCS.  It is also responsible for external IT collaboration with campus departments, agencies and other universities.

3.       IT Infrastructure – provides overall support for large scale computing platforms, networking, storage & desktop technologies, and enterprise applications.   The area leads the development of short and long-range strategies to ensure that the information technology infrastructure is supportive of the university’s strategic directions.  The mission of this department is to provide a reliable and robust platform in which the other areas of ITCS can leverage in the provisioning of campus IT services.   

 

Staff receive funding for training and conferences and take advantage of opportunities for professional growth and training, as documented in this spreadsheetStaff are encouraged to participate and gain certifications in their field.  Certifications and organization memberships that support ITCS’s mission are funded for staff.  Additional resources are available such as books for checkout, learning resources at Right Answers, Microsoft Training, and a Gartner subscription that includes access to experts available for consultation.  The IT organization has a sufficient level of staffing with the appropriate education and experience levels to accomplish ECU’s mission; this level of education and experience is indicated by continuous high ratings received on ITCS and institutional surveys, as well as ITCS Customer Feedback Surveys. Similarly, the ITCS Year In Review accomplishments demonstrate the continuous progression that is made in the delivery of quality services, new products, and resources (2011 Year In Review, 2010 Year In Review, 2009 Year In Review).  ITCS has a Staff Council which provides input to ITCS leadership on the operation of ITCS, and serves as a liaison on staff activities.

Summary

The institution’s compliance with Standard 3.8.3 has been demonstrated by
the qualifications of the ITCS staff and the faculty serving the two primary libraries of ECU, from the evidence of both groups’ active engagement with ventures to continually enhance quality, and in their record of positive rankings and feedback from professional and student communities.


Documentation

Reference Title

Location

2007-2012 ALS Travel Sheet

2007-2012 ALS Travel Sheet

 

2011 LibQUAL+ Comparisons: Information Literacy

Info Lit Comparison 2011

 

3.4.12 Technology Use Assessment

ITCS Assessment

Academic Library Services Organizational Chart

ALS_Org_Chart_Feb2011

 

Academic Library Services Unit Code of Operations

3.8.3 code of operations academiclibraryservices

Academy of Health Informational Professionals

3.8.3 Medical Library Association _ The Academy of Health Information Professional

ASERL Staffing Comparison 2010 + 2011

ASERL staffing comparison 2010_2011

 

Association of College & Research Libraries Statement on the Terminal Professional Degree for Academic Librarians

3.8.3 ACRL _ Statement on the Terminal Professional Degree for Academic Librarians

 

ECU Faculty Manual

Faculty Manual

ECU Mission

ECU Mission Statement

EPA Recruitment Procedures

3.8.3 EPA_Recruitment_Procedures

 

Faculty Evaluation Templates for Laupus and Joyner

Faculty Evaluation Templates for Laupus and Joyner

Information Technology & Computer Services (ITCS) Home Page

3.8.3 ITCS Home

 

ITCS Customer Feedback Surveys

Customer Service_feedback

ITCS Organizational Chart

3.8.3 ITCSOrgChart

 

ITCS Professional Development

ITCS Professional Development SACS (final 5.14.2012)

ITCS Training

ITCS Professional Development SACS (final 5.14.2012)

ITCS Year in Review 2008-2009

YearInReview09

ITCS Year in Review 2009-2010

YIR2010

ITCS Year in Review 2010-2011

YIR2011

Laupus Library Faculty Evaluations Guidelines and Form

Laupus Faculty Evaluation Guidelines and Form

Laupus Library Organizational Chart

Laupus Library Organizational Chart

 

Laupus Library Travel Sheet FY 2011-2012

laupustravel

Laupus Library Unit Code of Operations

3.8.3 Health Sciences Library Code

 

LibQUAL+ 2011 Results Notebook (Joyner)

LibQUAL 2011 Results Notebook

 

LibQUAL+ 2011 Results Notebook (Laupus)

Laupus LibQUAL 2011 notebook

LibQUAL+ Highlights 2011

LibQUAL_Highlights 2011

LibQUAL+ Info Lit Comparison

Info Lit Comparison

 

Office for Faculty Excellence

3.8.3 Office for Faculty Excellence

 

Right Answers

RightAnswers Guest Portal

SACS C.S.3.8.3 Roster

SACS Comprehensive Standard 3.8.3 roster